FrequentlyAsked Questions

Placing an order is simple. Browse our collections, select your desired item and size, then click "Add to Cart". When you're ready, proceed to checkout, enter your delivery and payment details, and confirm your order. You'll receive an order confirmation email immediately after.

We process orders quickly to ensure fast dispatch. If you need to modify or cancel your order, please contact us at info@h4london.com as soon as possible. We cannot guarantee changes once an order has been dispatched.

No, you can check out as a guest. However, creating an account allows you to track your orders, save your details for faster checkout, and be the first to hear about exclusive offers.

Yes. H4 London produces exclusive, limited-run collections crafted in small quantities. Once a piece is gone, it may not return — so if you love it, we recommend purchasing sooner rather than later.

Absolutely. All H4 London orders are beautifully packaged and perfect as a luxury gift. Feel free to include a note in the order notes field at checkout.

We ship worldwide. Whether you're in the United Kingdom, Europe, the United States, or beyond, we deliver H4 London luxury streetwear to your door.

• United Kingdom: 2–3 business days
• International: 5–10 business days

These are estimated times and may vary during busy periods or due to customs clearance.

Yes. We offer free shipping on all orders over £70, both within the UK and internationally. Applied automatically at checkout.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a real-time tracking link.

For international orders outside the UK, customs duties may apply depending on your country's regulations. These charges are the customer's responsibility.

We offer a 14-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

• Contact us at info@h4london.com within 14 days of receiving your order
• Include your order number and reason for return
• Our team will provide return instructions and address
• Send using a tracked shipping service

Return shipping costs are the customer's responsibility unless the item received was faulty or incorrect.

Once we receive your return and confirm it meets our conditions, your refund will be processed within 5–7 business days to the original payment method.

We sincerely apologise. Contact us immediately at info@h4london.com with your order number and photos. We will arrange a free return and send a replacement or full refund.

H4 London designs feature intentional oversized, relaxed silhouettes. If between sizes, we recommend sizing down for a structured look or staying true to size for a fluid fit.

H4 London currently offers sizes XS through to XL. Available sizes for each specific piece are listed on the product page.

Due to the limited-edition nature of our collections, restocks cannot be guaranteed. Follow us on Instagram @H4.London to stay updated.

• Visa & Mastercard
• American Express
• Apple Pay & Google Pay
• PayPal
• Klarna — Buy Now, Pay Later

Absolutely. H4 London uses SSL encryption and our checkout is powered by Shopify Payments — one of the most secure e-commerce platforms in the world.

Yes. H4 London supports GBP (£), USD ($), and EUR (€). Your currency can be selected at the top of the page.

Yes. We partner with Klarna to offer flexible Buy Now, Pay Later options at checkout. Eligibility is subject to Klarna's approval.

H4 London uses premium blends of polyamide, cotton, and elastane — chosen for their luxurious feel, durability, and fluid drape. Full composition is listed on each product page.

• Follow the care label on the garment
• Hand wash or delicate machine cycle
• Wash at 30°C or below
• Do not tumble dry — lay flat to dry
• Iron on low heat or steam

H4 London works with carefully selected manufacturers who share our commitment to quality and ethical production standards.

H4 London is a luxury streetwear brand for women, based in London, UK. We design exclusive, deconstructed womenswear that merges high fashion with urban edge.

H4 London is based in London, United Kingdom. Our office is at 77 The Foundry, London, W6 8AF. H4 London is a brand by Dilhano Limited, registered in England and Wales.

• Email: info@h4london.com
• Phone: +44 (0) 7846 364154
• Contact form: Visit our Contact page

Available Monday–Friday, 9am–5pm GMT.

Yes. If you are a retailer interested in stocking H4 London, please visit b2b.h4london.com or contact info@h4london.com.

We are always open to meaningful collaborations. Please reach out to info@h4london.com with your proposal.